Compliance

Could your approach to FSA Compliance, indicate how you might be missing out on sales opportunities?

Stephen Whitton
explains how.

(Click on the article
to open in a new window)

Stephen Whitton is Managing Director of
SSW Associates and Director and Co.Founder of
SSW Performance Solutions.

Competent?

Take the FLA test.

Useful Links.....

OFT's website (Consumer Credit Act)

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Essential Documents.....

IDD - Initial Disclosure Document

SODN - Statement of Demands and Needs

Treating Customers Fairly

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